The Order of the Vendor Support Call

For enduring tier-1 support, the escalations, the hold music and the request to 'please send logs' (for the fourth time).

Award it to someone today. Your own email app sends it.

Choose a format Metal challenge coin Coming soon 1.75" antique-bronze coin with a 3D high-relief front, raised rim lettering and a beaded edge. Ships in a clear capsule with a backing card. Plastic challenge coin Coming soon 1.75" soft PVC (rubber) coin with 2-3 levels of relief, painted in antique-bronze tones. Lighter and lower-cost than metal. Ships in a clear capsule with a backing card.Available once the artwork is finished. Die-cut vinyl sticker Coming soon 3" die-cut vinyl sticker of the coin artwork with a UV- and water-resistant laminate. Laptop and water-bottle grade.Available once the artwork is finished.

Physical coins and stickers are coming soon. Until then, you can email this coin for free.

Meaning

For enduring tier-1 support, the escalations, the hold music and the request to 'please send logs' (for the fourth time).

Design

Front (Obverse)

Top rim: THE ORDER OF THE VENDOR SUPPORT CALL
Bottom rim: HOLD MUSIC DIVISION
Center: A traveler with a telephone receiver pressed to their ear wanders an endless hedge maze. Musical notes swirl overhead and signposts read "PRESS 1", "PRESS 2" and "PRESS 9 TO REPEAT".

Back (Reverse)

A spiraling phone cord with the inscription "YOUR CALL IS IMPORTANT TO US".

Finish & Style

Antique bronze challenge coin, ~1.75" diameter, high-relief center scene, raised rim lettering, beaded outer edge. Matches the existing ITChallengeCoins series.

How to Earn It

Spend more than 2 hours on a single vendor support call.
Or escalate a vendor ticket all the way to engineering and get a real fix.
Or solve the problem yourself while still on hold.

Citation

For finding the way through the maze, one menu option at a time.